Training Title:
Proactive Intervention Module 2: Verbal Intervention

Clock Hours: 1

Objectives:
After completing this course, participants should be able to: • Select verbal intervention strategies to de-escalate agitation • Define the initial intervention steps: Therapeutic Consequences • Explain methods for facilitating verbal de-escalation for Mild Agitation, Uncontrolled Mild Agitation, and Severe Agitation

Description:
The purpose of this three module training course is to train counselors and other mental health staff members in proactive interventions for aggressive behavior and can be used in a variety of settings and situations involving agitated or potentially aggressive behavior. Proactive intervention means to decrease aggression or agitation before it gets to the point that physical constraints will be necessary. This training module is based on the “Techniques for Effective Aggression Management (T.E.A.M.)” program, which was developed at the Louis de la Parte Florida Mental Health Institute at the University of South Florida in 1988. Proactive Verbal Intervention discusses verbal de-escalation and steps that should be taken to calm agitated or aggressive clients. It includes general guidelines for all agitation episodes, definitions of initial intervention steps for therapeutic consequences; and methods for facilitating verbal de-escalation of Mild Agitation, Uncontrolled Mild Agitation, and Severe Agitation. Keywords: Proactive, intervention, agitation, aggression, verbal, intervention, therapeutic consequences, de-escalation, behavior

Approval Bodies