Training Title:
Telephone Customer Service: Part 1

Clock Hours: 1

Objectives:
After completing this course, participants should be able to: • Identify why providing good customer service matters • List the five steps that determine customer needs • Identify various features that make up their telephone set • Describe basic practices and techniques that ensure good telephone etiquette • List common practices that exceed customer’s expectations

Description:
This course presents key information that helps increase your awareness and knowledge of implementing good telephone etiquette as an integral part of the overall customer service experience. The information presented in this course highlights effective practices, roles, and professional techniques that you can refer to as you implement and promote effective telephone etiquette skills in your work environment. Keywords: phone, customer service, etiquette, manners

Approval Bodies