Training Title:
Assertiveness Skills v.3

Clock Hours: 1

Objectives:
After completing this course, participants should be able to: • Define what is and is not assertiveness • Discover your self-awareness • Recall assertive communication methods • Apply assertive techniques and demonstrate ways to say no • Explain conflict resolution best practices

Description:
This course presents an overview of what assertiveness is and is not, the traits of different behaviors, and why most of us fear being assertive; the importance of expanding your self-awareness; assertive listening, body language, and verbal communication methods; techniques for how to be assertive and steps for how to say no; and best practices to implement when in conflict. Keywords: Assertiveness Skills, Passive Behavior, Aggressive Behavior, Self-Awareness, Self-Reflection, Johari Window, Communication, Assertive Techniques, Say No, Conflict Resolution

Approval Bodies