Training Title:
Promoting Customer Service for Internal and External Customers v.3

Clock Hours: 1

Objectives:
After completing this course, participants should be able to: • Understand the difference between internal and external customers. • Identify various customer feedback methods. • Practice a five step process to try to determine customer needs. • Identify common factors that cause employees to leave. • Demonstrate how various verbal and non-verbal communication methods produce successful outcomes.

Description:
This course presents key information that helps increase your awareness and knowledge of the overall processes involved in implementing and promoting excellent customer service. The information presented in this course highlights effective practices, roles, and procedures that you can refer to as you continue to improve upon your customer service skills. Keywords: Promoting Customer Service, Customer Service, Customer, Service, Internal, External, Customers

Approval Bodies